Run every building, work order, and asset from one place.
NextHop FSS is a modern facility-maintenance platform for property and FM teams — dispatch work orders, hold contractors to SLAs, schedule preventive maintenance, track assets and warranties, and give your clients a real-time portal. On the web, and in your pocket.
Everything the job needs
One platform, end to end
From the first request to a verified, costed, closed job — with the paper trail your clients and auditors expect.
Work orders & SLAs
Create, assign, and track jobs with response and resolution timers. Breaches and at-risk jobs surface automatically.
Preventive maintenance
Recurring plans auto-generate work orders on schedule — including statutory inspections with the standard referenced.
Assets & warranties
Asset register with downtime tracking, warranty expiry alerts, and a per-building cost scorecard.
Spare-parts inventory
Stock levels, reorder thresholds, and low-stock alerts so the van never shows up without the part.
Vendor management
Contractor directory with trades and insurance-expiry tracking, so you only dispatch covered partners.
Checklists & QA
Per-job checklists; a flagged item auto-spawns a corrective follow-up. Gate completion until the list is done.
Mobile & QR
Installable mobile app, offline shell, in-browser QR scanning, and scan-to-clock-in for technicians.
Reports & CSAT
Resolution times, cost breakdowns, technician load, and customer-satisfaction scores — exportable to CSV.
Secure by default
Role-based access, email two-factor sign-in, login & IP monitoring, and per-tenant data isolation.
Built for the whole team
Everyone sees exactly what they need
One system, three tailored experiences — no spreadsheets, no email ping-pong.
Total visibility
- Live KPI dashboard across every building
- Assign, prioritise, and bulk-edit jobs
- Approvals for high-cost work
- Cost, SLA, and CSAT reporting
Work, not admin
- A focused “my queue” of assigned jobs
- Claim, start, pause, and complete on mobile
- Scan a QR to clock in on an asset
- Photos, notes, and checklists in the field
Always in the loop
- Self-service portal for their sites
- Real-time status on every request
- Rate completed work (CSAT)
- Scoped strictly to their own data
See NextHop FSS on your own buildings
We’ll set you up with a live environment and walk your team through it. Most teams are up and running the same week.